Exchanges

If you find that you ordered the wrong product or flavor, we are happy to exchange it for the product that you wanted if the returned product is unopened and unused, you have notified us and we receive it back within 30 from the date of delivery. Please follow our return process, and we will work with you to make it right.

Return Policy

Eligible devices may be returned within 30 days of receipt of shipment if the items are undamaged, clean, and in working order with original packaging and instruction guides. All device returns will be subject to a 15% processing fee. Once the item is received, refunds may take up to 10-14 business days to process after product evaluation. Refunds will only be applied to the Original Credit Card at time of purchase. If you choose to cancel your Device order prior to shipment a 6% processing fee will be applied.

Restricted Items: 

Some items cannot be returned due to OSHA regulations. Conductive pads & garments, Uro Slim and Bell Electrodes, Scalp and Pencil Electrodes, and any special/custom order products cannot be returned for a refund.

Ineligible Refunds: 

There are no refunds for any Course Conferences, Special/Custom order items, or any Shipping & Handling fees. Shipping costs of any accepted returned products are the sole responsibility of the purchaser and will not be credited or refunded.

Shipping:  

US Postal service is the standard shipping vendor for Senergy Medical Group and Priority 2-3 day is the standard shipping service. Shipping UPS and FedEx is by request only and may have a surcharge. All International Device orders will only ship DHL.

For International orders shipping FEDEX/DHL/USPS/UPS International - You may be subject to additional Import fees and or VAT Taxes for your order. Senergy is not responsible for these fees

Processed Order Cancellations:

A 6% Processing Fee will be applied for any orders that have been processed and cancelled before the order is shipped and or received.

ALL PRICES ARE IN US DOLLARS AND SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. ALL PRICES ARE SUBJECT TO DUTIES AND TAXES WHERE APPLICABLE.