If you find that you ordered the wrong product or flavor, we are happy to exchange it for the product that you wanted if the returned product is unopened and unused, you have notified us and we receive it back within 30 from the date of delivery. Please follow our return process, and we will work with you to make it right.
All eligible products must be returned within 30 days of the purchase date. Refunds may take up to 10-14 business days to process for product evaluation. Device products must be undamaged, clean, and in working order with all original packaging and instructions. All returns are subject to a 15% restocking fee.
Some items cannot be returned due to OSHA regulations. Conductive pads & garments, Uro Slim and Bell Electrodes, Scalp and Pencil Electrodes, and any special/custom order products cannot be returned for a refund.
There are no refunds for any Course Conferences, Special/Custom order items, or any Shipping & Handling fees. Shipping costs of any accepted returned products are the sole responsibility of the purchaser and will not be credited or refunded.
US Postal service is the standard shipping vendor for Senergy Medical Group and Priority 2-3 day is the standard shipping service. Shipping UPS and FedEx is by request only and may have a surcharge. All International Device orders will only ship DHL.
Processed Order Cancellations:
A 6% Processing Fee will be applied for any orders that have been processed and cancelled before the order is shipped and or received.